An overview of the consumer lending business.
||Planning Consumer Lending Products:
The steps required to plan new consumer lending products or to revise existing ones.
||Acquiring and Screening Customers:
The methods used to acquire and screen new customers, including the impact of negative selection.
Developing and monitoring the scoring systems used to rank order new and existing customers for risk, profitability, collectability, etc.
||Direct Mail Acquiring Process:
Developing and running a successful mail campaign to acquire new accounts.
Developing strategies to encourage good customers to use your products and to control an existing portfolio.
Planning a complete collection strategy, including the frequency and severity of each contact.
Implementing the collection strategy and measuring the results of collector performance.
An overview of the vehicle lending and leasing businesses, including the role of the dealer and the manufacturer.
||The Home Mortgage Business:
An overview of the home mortgage lending (first and second) businesses , including the underwriting process (sometimes automated), securitization, collections, and foreclosure.
A review of the concept of lifetime profitability analysis by product and sub-product.
The importance of developing and using management information to analyze and control every aspect of the business; includes sample reports.
||Organization and Management:
Identifying alternate methods of organizing to manage consumer lending businesses.
||Managing in a Recession:
Identifying when an economic downturn occurs and suggested steps a business should take to mitigate the impact.